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KC Natural Gluten Free Paleo AIP Pasta Sauce (Tomato Free)
KC Natural Gluten Free Paleo AIP Pasta Sauce (Tomato Free)
$8.49
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Questions & Answers




Q: What is the Gluten-Free Mall®?

Since 1998 The Gluten-Free Mall® has offered hundreds of gluten-free items to on-line shoppers. 

We at the Gluten-Free Mall® search high and low for excellent companies and products to add to our site. To be a part of the Gluten-Free Mall® each company must demonstrate their total commitment to high quality and excellent tasting gluten-free products. We are truly a "one-stop shop" for special dietary food products because you can order from hundreds of products in one simple, secure transaction!

 

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Are all products sold at The Gluten-Free Mall® gluten-free?

Yes, all products sold at The Gluten-Free Mall® are gluten-free according to standards set by the World Health Organization (WHO) and the Food and Agriculture Organization (FAO) of the United Nations.

There is not a consensus between the major support groups in the USA, Canada and Europe as to which grains/ingredients are safe for people with celiac disease, and which are not. The Gluten-Free Mall® has chosen to follow the most broadly accepted gluten-free standards, which are contained in the Codex Alimentarius. Codex Alimentarius is a Geneva-based international organization jointly run by the World Health Organization (WHO) and the Food and Agriculture Organization (FAO) of the United Nations. Its aim is to establish worldwide standards for foods in the broadest sense. Food legislation in many countries, including in the United States, is based on Codex Standards. The Joint FAO/WHO Food Standards Program Codex Committee on Nutrition and Foods for Special Dietary Uses at their twenty first session in Berlin, Germany in September 1998 drafted a revised standard for gluten-free foods. This statement has served at the guideline defining which foods may declared “gluten-free.”

Section 1.1: “This standard applies to foodstuffs and ingredients which have been especially processed or prepared to meet the dietary needs of persons intolerant to gluten".

It goes on in section 2.1 to state that “Gluten-Free” foods are food stuffs so described:

  • a) consisting of or made only from ingredients which do not contain any prolamins from wheat or all Triticum species such as spelt, kamut, or durum, wheat, barley, oats, spelt or their crossbred varieties with a gluten level not exceeding 20 parts per million (ppm): or
  • b) consisting of ingredients from wheat, rye, barley, oats, spelt or their crossbred varieties, which have been rendered “gluten-free”; with a gluten level not exceeding 200ppm: or
  • c) any mixture of the two ingredients as in a) and b) with a gluten level not exceeding 200ppm.

In section 3.1 of the report it states:

“For the purpose of this standard ‘gluten-free’ means that the total content of gluten in products defined in 2.1a) shall not exceed 20ppm, that the total content of gluten from wheat, rye, barley, oats or crossbred varieties of these does not exceed 200ppm in these food stuffs or ingredients defined in 2.1b) and c) on a dry matter basis. The prolamin content of liquid food products is in the same way expressed in ppm of the original product."

All products sold at The Gluten-Free Mall® fit into category "a" and are not made from wheat or any gluten containing grains. It is the customers sole responsibility to read and understand the ingredients in each product that they purchase on our site, and to know what is safe for their diets.

 

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What is the guaranteed shelf life on products?

Gluten Free Mall guarantees that any product you receive will have an expiration date that is at the minimum two weeks from the date the product is ordered. If you would like to know the specific expiration date of any given product or special circumstances require that you receive product that is dated a specified amount of time into the future, please contact our Customer Service Department for assistance.

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What is celiac disease?

Celiac disease, also known as gluten intolerance, is a genetic disorder that affects 1 in 133 Americans. Symptoms of celiac disease can range from the classic features, such as diarrhea, weight loss, and malnutrition, to latent symptoms such as isolated nutrient deficiencies but no gastrointestinal symptoms. The disease mostly affects people of European (especially Northern European) descent, but recent studies show that it also affects Hispanic, Black and Asian populations as well. Those affected suffer damage to the villi (shortening and villous flattening) in the lamina propria and crypt regions of their intestines when they eat specific food-grain antigens (toxic amino acid sequences) that are found in wheat, rye, and barley. Oats have traditionally been considered to be toxic to celiacs, but recent scientific studies have shown otherwise. More information on celiac disease can be found by visiting www.Celiac.com

 

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Q: Why should I shop at the Gluten-Free Mall®?

We offer you low product and shipping costs, and the convenience of being able to choose from hundreds of top selling gluten-free products and have them shipped directly to your door. Gluten Free Mall is also one of the only online retailers that ships frozen foods.

 

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Q: What is the smart way to shop and save money at the Gluten-Free Mall®?

1) All items are shipped from our centrally located Pennsylvania warehouse. We offer you everyday low prices, great specials, and the convenience of having your order shipped (with a tracking number for food items) directly to your door.

  • MOST COST EFFECTIVE WAY TO SHOP: Order 3 or more items. By ordering higher quantities you can dramatically reduce your product to shipping cost ratio. If you order from our frozen section be sure to order 10 units, which will fill your cooler. Note that frozen foods ship separately from non-frozen.

2) SAVE MORE MONEY by shopping on our GFM Specials page.

3) Bulk purchase discounts: Buy 10 or more of same item & get 10% off!

4) Get Our Coupons

5) Earn and Redeem Points

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Q: How will my order be sent to me and when will I receive it?

Food orders within the Continental US

We use UPS and USPS as our delivery service for dry food and vitamin orders.  Frozen orders are shipped via UPS.  Items will arrive in 2-10 days depending on your location.  Frozen orders are sihpped out Monday through Wednesday for same week delivery so that frozen packages do not sit over a weekend.  If you place your order between Wednesday and Sunday your order will ship on the following Monday.  Depending on where you live, frozen orders placed on Tuesdays may also have to wait until the following Monday to ship.  When your order is shipped, a tracking number will be emailed to you and you can follow the status of your package by logging into your My Account

International orders and orders outside the Continental US

We ship all orders outside the Continental US via USPS Priority mail.  These orders can take 1-6 weeks to arrive depending on where you live.  Frozen items CANNOT be shipped outside the Continental US. 

 

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 Q: How can I get my order in time for the holiday?

Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday.  If you are concerned with receiving product by a specfic date, please contact Customer Service to confirm delivery dates and availability.
 

 

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Q: Do I need to register to shop?

In most cases you do not need to Create An Account to check out. If you do Create An Account you will be able to log in and track your order, view past order, re-order past orders, and much more--which is why we advise you to Create An Account. For your security our site will not store your credit card information. Some of our products do require you to Create An Account for example to purchase or use a Gift Voucher you must do so.

 

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Q: Can I get a printed catalog of products?

You can find our entire, up-to-date catalog right here on our Internet site. We add so many new products every week that a printed catalog would be outdated by the time it was finished.

 

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Q: What if I forget my password?

Just click here and follow the directions.

 

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Q: How does the Gluten-Free Mall® handle shipping charges?

 

  • Free Shipping for dry orders over $39 (Continental US ONLY)
  • Flat Rate Shipping Fee of $9 for orders under $39 (Continental US ONLY)
  • Expedited shipping applies to DRY orders only, NOT frozen orders
  • Frozen orders are charged by state, see map below for charge per freezer box
  • All orders outside the Continental US pay actual shipping charges


 

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Q: Does The Gluten-Free Mall® ship internationally?

Yes - We ship all international orders via USPS. All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees, and your govenment may collect such fees from you upon delivery--should you refuse to pay these fees you will not get your order but will still have to pay for it--we will not process a refund if you refuse delivery of your package.

 

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Q: How is the gluten-free status of products on the Gluten-Free Mall® determined?

A: All products sold at The Gluten-Free Mall® are gluten-free according to standards set by the World Health Organization (WHO) and the Food and Agriculture Organization (FAO) of the United Nations.

 

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Q: How do I pay for my order?

A: When you are done shopping and are in the check out process you will be asked to enter your American Express, Visa, MasterCard or Discover Card, OR you can select Paypal  to pay for the order. 

 

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Q: Is it safe to pay for my order with a credit card? (see our Privacy Policy)

A: Yes. Your private information is safe at The Gluten-Free Mall. For your security our site will not store your credit card information.

 

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Q: Will my personal information remain confidential?

A: Yes. The Gluten-Free Mall® will not sell or distribute any of your personal information to anyone. For your security our site will not store your credit card information.

See our Privacy Policy for more information on this topic.

 

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Q: Trouble ordering? - HELP!

Most problems encountered by our shoppers turn out to be caused by outdated browsers, and this is especially true for anyone who gets an error message when they try to check out. SSL certificates in browsers periodically expire and it is necessary to upgrade your browser with the latest version if this happens. You can download the latest version of your browser for free via the Internet. We recommend that you use FireFox, Google Chrome, or Microsoft Internet Explorer to place your order. Be sure that your browser or fire wall are not set to block cookies, which our site uses to communicate with your computer.

Please try your order again and let us know if you have any trouble.

 

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Q: Are the products sold on the Gluten-Free Mall® guaranteed?

The Gluten-Free Mall® guarantees its products against:

  1. Damaged during shipment;
  2. Lapsed expiration date by the time a product is received;
  3. Spoiled or otherwise defective products.

To get pre-authorization for a return send an e-mail.

 

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Q: How do I return a product?

For the safety of all Gluten-Free Mall® customers we do not re-sell returned food items, regardless of their condition, therefore all sales at The Gluten-Free Mall® are final.

The Gluten-Free Mall® only accepts pre-authorized returns for the following reasons:

  1. The item was damaged during shipment;
  2. The item's expiration date lapsed by the time it was received;
  3. The item has spoiled or is otherwise defective.

Ingredients for all foods sold at The Gluten-Free Mall® are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at The Gluten-Free Mall® are made solely by the manufacturer.

To get pre-authorization for a return send an e-mail.

 

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Gift Voucher Issues

Please see our Gift Voucher FAQ if you have any problems buying, sending or using our Gift Vouchers.

 

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How can I use a Purchase Order Number (PO#) to shop?

Simply Create An Account on our site and go to your "My Account" area--once inside you will see a link to an Online Credit Application. Fill this out and allow us 1-2 weeks to process it. If you qualify for a PO Account you will be able to make purchases on our site using a PO Number and we will bill you with Net 30 terms.

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How can I set up a wholesale account?

We offer wholesale pricing through our parent company, Garden Spot Foods.  For more information on pricing and minimums, please contact our Sales Representatives at: info@gardenspotfoods.com 


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Company Contact Information

Note: Customers who created an account and want to check the status of their order can simply log in to our site to track their order.

Customer Service: E-mail Us (Recommended) or call Toll Free (866) 575-3720 or (707) 509-4528 (Questions about an existing order, our products, order problems, etc.)

Order Line (toll free): (866) 575-3720 (8AM to 4:30PM EST, M-F excluding holidays).

All orders ship from our central warehouse location in Pennsylvania.

Corporate Headquarters:
Gluten-Free Mall®
191 Commerce Drive
New Holland, PA 17557
Tel: Toll Free (866) 575-3720 or (707) 509-4528
Fax: (717) 351-5642

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